Terms & Conditions

The following terms and conditions are relevant and apply to parts of the Colanders website. Your use of the website and any orders that you may place through it will be governed by these terms and conditions. Please ensure that you fully understand and agree to them before proceeding with your order.

Shopping on line with Colanders
Products may be purchased from the Colanders website by completing the online order form and submitting credit or debit card details via a secure server. Any orders placed by secure server will be confirmed via a confirmation email sent to the address supplied at the time of ordering. It will NOT include any card numbers or details. Receipt of this confirmation email simply confirms that your order has been received and acknowledged. You will then be sent a second email detailing the estimated delivery time, and further advice and information if the item is temporarily unavailable or out of stock.
Product Information & Clarification
We want every customer to be happy with their purchase and enjoy their shopping experience with us. Therefore, every effort has been made to provide you with accurate details and information for the products shown on our site. If you should require any further information about a stock item, please call and we will be happy to assist you. We cannot be held responsible for distorted product images, or accurate colour reproduction on your computer. There are also numerous products on our web site that cannot be sold to persons under the age of 18. These particular products are sharp, dangerous implements, and are in accordance with the 1996 Offensive Weapons Act, section 6.
Prices
All prices displayed are in British Pounds (Sterling) and are INCLUSIVE OF VAT @ 17.5%. All products available on the Colanders website have the price clearly indicated and we make every effort to ensure that these prices are both competitive and accurate.  Delivery charges, where applicable, will be displayed prior to completion of your order. Please ensure that you review the total order amount prior to confirming your order to avoid any later confusion.
Payment Options
Payments can be made by using Visa, MasterCard, Maestro, Delta, and Solo Credit/Debit cards. Details for online transactions will be encrypted and held on a secure server. Under no circumstances will your card payment be processed until your goods are about to be dispatched.
Delivery
Every effort is made to ensure that products featured on the Colanders website are in stock and can be processed and dispatched quickly. We will endeavour to contact you at the earliest opportunity if a product is out of stock or unavailable. In this event, and having contacted you, there are three options you can consider:
1. Cancel your order
2. Choose an alternative product that we have in stock
3. Maintain your original order, and we will despatch it as soon as it comes back into stock
Under no circumstances will your card payment be processed until your goods are about to be dispatched. We generally aim to dispatch stock items between 24-48 hours after we have received your initial order, and only use reputable couriers and delivery companies. We aim to have your goods delivered to you between 5-7 working days after your order has been confirmed.
Returns & Faulty Goods Policy
We at Colanders want you to be happy with your purchase. However, if you wish to return your order,please call us to arrange this.

Email: customerenquiries@colanderscookshop.co.uk
Company Registration No. 4482754
Registered in England and Wales
These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights.