Terms & Conditions
The following terms and conditions are relevant and apply to parts of the Colanderscookware.com website. Your use of the website and any orders that you may place through it will be governed by these terms and conditions. Please ensure that you fully understand and agree to them before proceeding with your order.
Shopping on line with Colanders
Products may be purchased from the Colanderscookware.com website by completing the online order process and submitting credit or debit card details via a secure server. Any orders placed will be confirmed via a confirmation email sent to the address supplied at the time of ordering. It will NOT include any card numbers or details. Receipt of this confirmation email simply confirms that your order has been received and acknowledged.
Product information & Clarification
We want every customer to be happy with their purchase and enjoy their shopping experience with us. Therefore, every effort has been made to provide you with accurate details and information for the products shown on our site. If you should require any further information about a stock item, please call and we will be happy to assist you. We cannot be held responsible for distorted product images, or accurate colour reproduction on your computer. There are also numerous products on our web site that cannot be sold to persons under the age of 18. These particular products are sharp, dangerous implements, and are in accordance with the 1996 Offensive Weapons Act, section 6.
Prices
All prices displayed are in British Pounds (Sterling) and are INCLUSIVE OF VAT @ 15%. All products available on the Colanderscookware.com website have the price clearly indicated and we make every effort to ensure that these prices are both competitive and accurate. Delivery charges, where applicable, will be displayed prior to completion of your order. Please ensure that you review the total order amount prior to confirming your order to avoid any later confusion.
Payment Options
Payments can be made by using Visa, MasterCard, Maestro, Delta, and Solo Credit/Debit cards.
Delivery
Every effort is made to ensure that products featured on the Colanderscookware.com website are in stock and can be processed and dispatched quickly. We will endeavour to contact you at the earliest opportunity if a product is out of stock or unavailable. In this event, and having contacted you, there are three options you can consider:
- Cancel your order
- Choose an alternative product that we have in stock
- Maintain your original order, and we will despatch it as soon as it comes back into stock
We generally aim to dispatch stock items between 24-48 hours after we have received your initial order, and only use reputable couriers and delivery companies. We aim to have your goods delivered to you between 5-7 working days after your order has been confirmed.
Returns & Faulty Goods Policy
We at Colanderscookware.com want you to be happy with your purchase. However, if you wish to return your order,please call us to arrange this.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Recycling reduces the environmental and health risks associated with sending electrical gtoods to landfill.
Colanders.com Ltd is obliged under these regulations to offer our customers free take back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed out wheeled bin symbol to shown that they were produced after 13th August 2005 and should be disposed of separately from normal household waste so that they can be recycled.
Email: customerenquiries@colanderscookshop.co.uk
Company Registration No. 6748847
Registered in England and Wales
These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights.
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